In the wake of the pandemic, intelligent automation (IA) has become an indispensable tool in many organizations. IA effectively weaves robotic process automation (RPA), artificial intelligence (AI), machine learning (ML), and other features such as natural language processing and chatbots into one comprehensive strategy to help organizations reduce costs, boost task speeds and raise the accuracy of core business operations.
Moreover, the combination of intelligent automation solutions helps improve customer service, organizational efficiency, and scalability in an ever more competitive environment. With intelligent automation showing no signs of waning in popularity, it is set to remain a mainstay of organizations as they seek to stay ahead of their competition.
Intelligent Automation at Work
Organizations use intelligent automation for a variety of tasks, including customer service and product delivery, workforce scheduling and allocation, data entry and analysis, document processing, fraud detection, and more. IA helps streamline manual processes, eliminate errors in human-driven processes, and create an enhanced customer experience.
What is Intelligent Automation (IA)?
Intelligent automation is an umbrella term for any technology-driven process that automates manual tasks, using artificial intelligence and machine learning.
IA solutions are designed to allow organizations to automate complex business processes with minimal human intervention. Its goal is to reduce cost and improve accuracy while streamlining operations.
The Benefits of Intelligent Automation
Organizations can reap many benefits from intelligent automation, including improved customer service, increased accuracy and efficiency in data entry and analysis, faster document processing, improved scalability, and cost savings.
Additionally, IA can help an organization better understand customer behavior through predictive analytics and provide feedback to improve operations.
3 Components of Intelligent Automation
The three main components of intelligent automation are robotics process automation (RPA), artificial intelligence (AI), and business process management (BPM).
Robotics process automation (RPA) automates manual tasks by using software robots to complete rules-based activities. It is designed to reduce costs and improve task speeds.
Artificial intelligence (AI) uses natural language processing, automated decision-making, and machine learning to automate complex tasks. It is used to identify patterns in data, make predictions and provide intelligent recommendations.
Business process management (BPM) is a set of tools and processes that helps organizations optimize their processes and operations. BPM helps streamline an organization’s workflow from start to finish, ensuring accuracy and scalability across multiple systems.
Examples of Intelligent Automation For Your Organization
Intelligent automation can be used in a variety of ways to streamline operations, from customer service and product delivery to data entry and analysis. Here are some examples:
- Automated Chatbot – Utilizing AI-powered chatbots for customer interaction can improve the overall customer experience.
- Automated Data Entry – Automating the process of data entry can significantly reduce the time and cost associated with manual data entry.
- Automated Document Processing – Automation can be used to streamline document processing for faster turnaround times.
- Automated Fraud Detection – AI-driven fraud detection systems can help organizations identify patterns that might indicate fraudulent activity.
- Automated Workforce Scheduling – Automated workforce scheduling systems can optimize task assignments and resource allocation for improved efficiency.
How Organization Adopt Intelligent Automation
Organizations can adopt intelligent automation in several ways, such as using pre-packaged software solutions or building custom software for specific tasks. Additionally, organizations can partner with established IA providers to gain access to data science and AI technology that helps them improve their performance and operations.
By utilizing our advanced AI-powered Decision Engines technology, businesses can benefit from an all-inclusive Intelligent AP Automation that digitally transforms multi-formatted invoices with remarkable accuracy of over 85% and continues to learn fresh vendor formats without any manual intervention.
Additionally, this sophisticated system also provides seamless data synchronization between vendors, AP systems, and your Accounts Payable team.
Other ways organizations adopt IA include adopting cloud-based services, leveraging open-source projects and frameworks, and developing their own AI solutions.
Organizations should evaluate the best approach for their individual circumstances in order to gain maximum benefit from IA.
Embrace Intelligent Automation for Your Business
Organizations of all sizes can benefit from the power of intelligent automation. As organizations move towards digital transformation, it is essential to understand the potential of IA and how it can be leveraged to improve operations, drive efficiency, and increase profitability.
By embracing intelligent automation, organizations will be better equipped to make more informed decisions, improve customer service, and reduce costs.
Intelligent automation is the key to unlocking a more efficient and profitable future for your organization.
Learn more about Decision Engines and how they can benefit your organization. Contact us today to get started on your intelligent automation journey.