The digital transformation of the workplace is upon us. What does this mean for your business? It means that the way we work is changing, and businesses need to adapt in order to stay competitive. One of the most important aspects of this digital transformation is cognitive automation.
Cognitive automation plays a pivotal role in the digital transformation of the workplace. It is a form of artificial intelligence that automates tasks that have traditionally been done by humans. This can include anything from customer service to data entry. By automating these tasks, businesses can free up their employees to focus on more important work.
What is cognitive automation?
Cognitive automation is a form of AI technology that may mimic human actions. It allows computers to execute activities related to perception and judgment, which humans previously only accomplished.
We still have a long way to go before we have freely thinking robots, but research is producing machine capabilities that assist businesses to automate more work and simplify the operations that employees are left with.
What are the benefits of cognitive automation?
Cognitive automation provides a competitive advantage for businesses. Let’s take a look at how cognitive automation has helped businesses in the past and present.
Increase Business Process Automation
In the past, businesses used robotic process automation (RPA) to automate simple, rules-based tasks on computers without the need for human input. This was a great way to speed up processes and reduce the risk of human error.
Now, with cognitive automation, businesses can take this a step further by automating more complex tasks that require human judgment. This includes tasks such as data entry, customer service, and fraud detection.
By automating these more complex processes, businesses can free up their employees to focus on more strategic tasks. In addition, cognitive automation can help reduce the cost of business operations.
Improved Customer Service
Cognitive automation can also be used to improve customer service. For example, businesses can use chatbots to answer customer questions 24/seven. Chatbots are computer programs that mimic human conversation.
By using chatbots, businesses can provide answers to common questions quickly and efficiently. This frees up employees to focus on more complex tasks, such as resolving customer complaints.
In addition, businesses can use cognitive automation to create a more personalized customer experience. For example, businesses can use AI to recommend products to customers based on their purchase history.
By using cognitive automation to improve customer service, businesses can increase customer satisfaction and loyalty.
Make Greater Impact With Less Data
In the past, businesses had to sift through large amounts of data to find the information they needed. This was a time-consuming and error-prone process.
Now, with cognitive automation, businesses can make a greater impact with less data. For example, businesses can use machine learning to automatically identify patterns in data. This allows businesses to make better decisions faster.
In addition, businesses can use cognitive automation to automate the data collection process. This means that businesses can collect data from a variety of sources, including social media, sensors, and website click-streams.
By using cognitive automation to make a greater impact with fewer data, businesses can improve their decision-making and increase their operational efficiency.
Minimize Manual Mental Labor
Cognitive automation can also help businesses minimize the amount of manual mental labor that employees have to do. For example, businesses can use optical character recognition (OCR) technology to convert scanned documents into editable text.
This can be a huge time saver for employees who would otherwise have to manually input this data. In addition, OCR technology can help reduce the risk of human error.
Another way businesses can minimize manual mental labor is by using artificial intelligence (AI) to set up and manage robotic process automation (RPA). By using AI to automate these processes, businesses can save employees a significant amount of time and effort.
Take DecisionEngines InvoiceIQ for example, it’s bots can auto codes SOW to the right projects in your accounting system. This means that businesses can avoid the manual task of coding each invoice to the right project.
How can cognitive automation help your business?
Cognitive automation has the potential to boost efficiency and accuracy in any organization. In fact, it’s already doing so in a number of ways. Here are some examples:
- Automated transcription services can transcribe meeting notes or customer service calls with little to no human intervention
- Automated fraud detection can quickly identify and flag fraudulent behavior
- Automated customer service chatbots can handle simple customer inquiries without the need for human interaction
As you can see, cognitive automation is changing the workplace. Businesses that adopt cognitive automation will be able to stay ahead of the competition and improve their bottom line. Are you ready to embrace cognitive automation in your business? If not, contact us today and we’ll help you get started.
Cognitive automation is the future of work.